Before you confirm

Cancellation Policy

Dragon Journey creates private journeys around your dates, interests, preferred hotels, transport, guides, and specialist experiences. Because many arrangements are made specifically for each guest, cancellation terms depend on the confirmed itinerary and the suppliers involved.

Before confirmation

There is no obligation to travel while we are discussing your itinerary. A journey becomes confirmed only after you approve the final proposal and complete the payment or deposit described in your booking documents.

After confirmation

Once a journey is confirmed, cancellation requests must be made in writing by the lead traveller. Any refund or retained amount will be calculated according to the cancellation terms stated in your final proposal and booking confirmation.

Different arrangements may carry different terms, including hotels, domestic transport, rail or air tickets, permits, specialist guides, attraction tickets, private events, wellness services, and medical coordination. Non-refundable or supplier-retained amounts may apply where a provider has already confirmed or paid for an arrangement.

Changes and postponements

We will always try to help move or redesign a journey where suppliers and availability allow. Changes may result in revised pricing, new supplier conditions, or amendment charges. A postponement is not automatically a cancellation and will be assessed against the confirmed itinerary.

Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, interruption, medical expenses, evacuation, delays, and loss of personal belongings. Guests remain responsible for checking that their policy meets their needs and covers the activities and destinations included in their journey.

Medical and wellness services

Any medical, dental, wellness, or specialist consultation arranged through our network is subject to the provider's own booking and cancellation terms. Dragon Journey coordinates access and language support; it does not provide medical advice or treatment.

How to request a cancellation

Contact us as soon as possible with the lead traveller's name, journey reference, and requested cancellation date. We will confirm the applicable supplier terms and any refund due in writing.

Contact our journey team

This page is a general guide. The cancellation terms in your signed booking confirmation take precedence for your specific journey.